From the side of Hubtype users, managing conversations and shifts from bots to human agents is very easy and straightforward. Hubtype Desk and Hubtype Bots have been designed to work together for an optimal efficiency. Users can switch from one tool to another by simply changing tabs and have access to ongoing information of clients inquiries and messages.
In the other side, customers have the choice to talk to a bot or a human agent. Usually, conversations start with chatbots managing the flow and at any moment the client can choose to directly talk to a human agent by clicking on a button.
At that moment, the human agent can takeover the conversation from the Hubtype dashboard and handle customer requests. This hybrid model (chatbot + human agent) will assure you a better management of your customer experience and expectations because at all times it is your client that control the conversation, that choose between the different available possibilities and above all stay in the same channel!