Ecommerce Chatbots: Beyond Customer Service
8th FEB 2019
In recent years, thanks to the flexible nature of conversational technology, uses for chatbots have diversified and unsurprisingly chatbots for sales or ecommerce are increasingly more common.
Keep reading to find out the brands that have revolutionized the concept of online sales.
Artificial Intelligence: a Brief Summary of Ethical Issues
5th FEB 2019
Artificial intelligence and ethics: can these two concepts coexist?
Find it out reading our blog post!
AI & Chatbots: Here are 5 Myths
31st JAN 2019
There is so much false information concerning chatbots and artificial intelligence that many people have started to believe that these myths are actually true.
Keep reading and discover 5 myths about AI and chatbots.
Chatbot Best Practices: The Ultimate Guide
29th JAN 2019
Chatbot technology is becoming increasingly popular in the market, thanks to its incredible adaptability to various industries.
However, what makes the difference is how a chatbot is built.
Keep reading and discover how to create a successful chatbot.
Chatbot + Humans: the Perfect Match
22nd JAN 2019
Nowadays chatbots are everywhere and, indeed, often it's not that easy to understand if you are talking with a bot or not!
But what does this mean for live agents and users?
Why Your CRM Should Use Chatbots
17th JAN 2019
How chatbots are affecting customer relationship management (CRM) and how could them improve customer experience?
Read our blog post and find it out!
Best Chatbots & AI Conferences in 2019
15th JAN 2019
What’s new in the world of chatbots and AI? A good way to keep up with the current trends and developments is to attend conferences.
Keep reading and find out the events that best suit your needs.
Top Technology Trends in 2019: Here’s the Predictions by Deloitte
10th JAN 2019
Artificial intelligence will move out from the experts' niche to get anywhere, smart speakers will multiply, 5G will finally make its debut, and so much more.
Let’s see some of Deloitte's technological predictions for 2019.
Travel Chatbot: the Revolution of Tourism and Transport Sectors
8th JAN 2019
It seems like a remote past when tourists were walking around with maps, asking for information to the locals and went to travel agencies. Now it's time for Travel Chatbots.
Let’s find out what it's about, taking some companies of tourism and transport sectors as examples.
Chatbots are not All the Same: Let’s get to know Some Types!
3rd JAN 2019
Each chatbot has connotations that make it unique compared to others in order to best perform the tasks for which it was designed.
Let's find out some!
Why It's Essential for Today's Business to Use Chatbots
2nd JAN 2019
Chatbots are redefining online experiences thanks to their ability to give quick answers to simple problems and being available 24 hours a day.
Let’s look at some interesting statistics obtained from a study conducted by Drift, SurveyMonkey Audience, Salesforce and Myclever.
Conversational Marketing: the Role of Conversations in Business Strategies
27th DEC 2018
Messaging apps are the ideal place for dialogue, which allows companies to learn about the life of its products.
And what about you? Would you like to know more about your customers and their preferences ?
Read our blog post and discover what Conversational Marketing is.
How Chatbot Technology can help Your Business during Christmas Time
20th DEC 2018
Chatbots have the potential to drastically change the Christmas shopping game for your consumers and improve sales during holidays.
Keep reading and discover the 6 best ways your company can use chatbots during Christmas time.
Why You Need to Connect with Your Users through WhatsApp
18th DEC 2018
As one of the top messaging apps in the world, WhatsApp has been a leader of innovation when it comes to communication in all aspects of life.
To better understand the impact WhatsApp could have on customer-company relations, let’s look at how opening a WhatsApp channel would benefit each side of the commerce interaction.
2018 Conversational App Overview: Top Apps and Companies
17th DEC 2018
What were the most innovative apps and companies of 2018 when it comes to issues such as customer service and user experience?
Take a look at our Top 5!
Ecommerce Chatbot: the Best Way to Prevent Shopping Cart Abandonment
11th DEC 2018
A large number of visitors leave their cart before completing the purchase, and the majority of these “almost customers” do not provide their email address, because it is not required, or because there is no need to register on most sites to avoid friction during the shopping process.
Find out why you should consider chatbots in helping to recover lost customers in a much more effective way.
4 Industries Improved by Chatbots
7th DEC 2018
Imagine opening up your Facebook Messenger or WhatsApp and ordering your favorite pizza in just two clicks.
Pretty convenient, right?
Now imagine replicating that process but with larger tasks like ordering a plane ticket or transferring money to a relative in a different country.
Read our blog post and find out which industries are currently thriving with the use of chatbots!
How to Train your AI-Enabled Chatbot
4th DEC 2018
Through the interactions, the AI chatbot learns to reflect a personality and hold a conversation with a human similar to how the user would interact with others through instant messaging. But how is this possible?
Keep reading this blog post and discover how to train your AI-enabled chatbot!
What is NLP and Why Your Business Needs it
Read on and find out why this technology is so important for your business!
How Bots Can Maximize Your Black Friday Sales
Managing Chatbot Handover to Human Agent
Hubtype Earns the Title of Best Start up at the 2018 International Chatbot Summit in Berlin!
Rule based vs AI bots
Let's see together the differences between the two.
Chatbots for Whatsapp
Hubtype at 500 Startups
500 Startups is an early stage global venture capital seed fund that provides capital, mentorship, and connections to help startups grow. It is considered as the most active seed fund in the world with different activities organised to support growth of startups.
Most Innovative Solution for Customer Service Award
eShow, has become the largest fair of eCommerce and Digital Marketing in Spain with a wide variety of parallel activities.This 2018 edition unveiled the latest news and trends that are revolutionizing the world of digital business by bringing together the best professionals and companies related to digital.
How can a Chatbot Help your Company Save Money?
5 Innovative and Original Uses of Chatbots
Hubtype DESK and Hubtype BOTS
Chatbots can do great things but we know that they are not perfect. Inevitably, there will be situations in which they are not well adapted and where they fail to provide an accurate answer to customers. This can result in high frustration and dissatisfaction and more than ever, customers want to be treated with respect! It is expected that by 2020 customer experience will overtake price and product as the key brand differentiator.
Whatsapp for Businesses
WhatsApp Business will be free for small-to-medium sized businesses, with a paid version targeted at larger enterprises with "a global base of customers, like airlines, e-commerce sites, and banks".
6 Messaging Trends To Follow!
Create an Intercom Chatbot
Introducing Twitter Integration for Bots and Desk
5 Benefits of Chatbots
Combining Chatbots and Human Agents: The Hybrid Approach
While you can easily develop a chatbot to fit the needs of your company, it is just that–a bot! There will be times where an inquiry is unable to be resolved by a bot and a human agent must intervene. Our hybrid approach using both the Hubtype BOTS and the Hubtype DESK opens up a realm of possibilities between client and company.