The evolution of conversational interfaces

Our society and our world are changing irreversibly because of the digital revolution that accelerates our ability to communicate and exchange, frees spatial and temporal boundaries, and ultimately changes the very definition of the human being.

These infographics shows how the landscape of conversational interfaces has changed in the last 50 years. We can see that in the recent years, many changes have occurred with the decline of SMS, the stagnation of emails and the obvious rise of messaging applications.

This increase in the use of messaging apps and day-to-day interactions is accompanied by the emergence of chatbots which are transforming the relationship between companies and their customers and making it evolve to become more efficient and personalised.

The world is in fact at the forefront of a fourth industrial revolution or to what some call the "Industry 4.0" that gives a central position to digitalisation and virtual networks!

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