A professional customer service tool for messaging channels
Make sure every issue gets resolved with our powerful ticketing tool. DESK shared inbox enables your team to collaborate and resolve issues without getting in each other’s way. Set and meet customer expectations by setting up service level agreements (SLAs).
Hubtype DESK unifies conversations from Facebook Messenger, Telegram, Twitter, Intercom and more, making it easy to connect with customers and use the channels they are using everyday with their family and friends.
Share information using internal notes on tickets and update case details so your agents are up to date and have the right context before they answer.
Increase your team’s engagement and productivity with canned responses, desktop notifications, historical access and control dashboard.
Know answers to all your critical questions with our real time dashboards, then build your own customised reports to see how each trend or correlation affects your business.
Easily integrate Hubtype DESK with your CRM so you have all the information in one place. We provide out of the box integrations with Zendesk and Salesforce Desk.