AIRLINES

The State of Messaging in Airlines

An executive guide detailing conversational airlines, the technology behind them, and how industry leaders can adapt to it.

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Who is this guide for?

This guide will be useful for anyone interested in business-to-consumer (B2C) communication in airlines and how it is evolving. It is particularly relevant to professionals in the following roles:

Head of Customer Strategy

Digital Product Managers

Innovation Managers for E2E CX

Product Owners for Digital Channels, Chatbot, Self serve

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