Manage conversations on a helpdesk designed for messaging
Hubtype’s cloud-based helpdesk lets you handle multiple tickets at once and maximize the efficiencies messaging channels offer.
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Hubtype’s cloud-based helpdesk lets you handle multiple tickets at once and maximize the efficiencies messaging channels offer.
Get a demoTrusted by the world's most customer-centric brands
Manage queries from all your messaging channels on one interface and direct tickets to queues by query type, channel, region, and more.
Take advantage of asynchronous communication. Let agents chat to 3-5 customers at the same time with multi-ticket handling and SLA indicators to keep them on track.
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Get full conversation history within the chat, including the client’s interactions with the bot and any previous conversations.
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Get the most out of WhatsApp. Leverage specialist pricing, pre-approved templates, and 24hr conversation windows on a help desk built for WhatsApp’s features.
Get granular information by filtering metrics by query type, date range, agent, queue, team, and channel.
Do more with Hubtype add-ons. Give your admins access to our drag-and-drop conversation builder directly from the helpdesk. Let designated users understand flows at a glance, make edits, or build them from scratch.
SLA compliance
Chat abandonment rate
First contact resolution
Customer satisfaction
Hubtype Campaign is a fluffy flexible solution that lets you build experiences on top of your existing CRM, Helpdesk, analytics, and more.
