Automate over 70% of customer inquiries, even the most complex ones
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Add a bag use case
Go BackHubtype in action
Watch how users complete self-service transactions in under 2 minutes
Join the leaders of the skies with Hubtype
Thanks to Hubtype’s conversational apps technology we were able to automate complex use cases like adding a bag to a booking. What used to be a costly support ticket is now an automated upsell!
-John Leighton, Customer Management Director
Breakthrough improvements in 24 months
5%-> 63%
Cases handled in chat & messaging
95% -> 37%
Cases handled in the call centre
30% -> 68%
Cases solved by automation
96%
Customer satisfaction
Hubtype's Success Stories
Oct 23, 2024
Learn how in under 2 months, Wizz Air turned its chatbot into a world-class customer service experience
Now handling over 250,000 queries a month and drastically reducing call centre volume, Wizz Air is blazing a trail toward 90% automation.
Jun 27, 2024
How a low-cost airline achieved record growth with automation and WhatsApp
Discover how, within just one year, one of Europe’s leading low-cost airlines increased the number of cases solved by automation from 30% to 68%, reduced call centre volume by 28%, and elevated customer satisfaction to 9.6
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