Simplify lost and stolen credit card processes
Streamline lost or stolen card reports, speed up resolution time, and improve customer lifetime value.
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Be there when your customers need it most
When a customer experiences loss or theft, what comes next could mean the difference between a happy, loyal customer and a frustrated one. Give them the peace of mind that their money is safe, and make it easy to get back to banking.
Offer 24/7 support
Always be there when customers need help. Handle urgent issues swiftly and immediately.
Reduce churn
Fast resolution of urgent issues leads to higher customer satisfaction, loyalty, and retention.
Streamline costs
Conversational banking answers queries under 2 mins, and cuts costs up to 80%.
Banks that trust Hubtype to transform their customer experiences:
Complete self-service customer journeys
Still struggling to scale customer experiences with chatbots? Most chatbots have major UX and security issues, resulting in incomplete experiences that frustrate customers. With Hubtype, banks can securely integrate eSignatures, ID verification, eForms, and supporting documents into one seamless conversation. This way, conversations can start and end on the channels customers prefer.
Instant Simple Payments
Simplify transactions by enabling swift and easy payments directly within your seamless customer conversations.
Effortless eSignatures Integration
Seamlessly integrate eSignatures into customer conversations for hassle-free document approval and authentication.
Secure ID Verification
Ensure enhanced security with smooth and reliable ID verification within banking interactions.
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Reasons why financial institutions choose Hubtype:
Next-gen interfaces
Hubtype uses webviews, buttons, rich media, and other feature-rich elements to build experiences that go beyond text-only chatbots. Create intuitive experiences for shorter resolution times.
Flexibility
We know that new solutions require flexibility. We take the time to carefully go through your bank’s validation process, developing proof of concepts along the way. We also collaborate on security and penetration tests.
Expert support
Our customers value our ability to add world-leading conversational expertise to their projects. From project managers to NLP engineers, we have the skills to bring your project to market quickly and cost-effectively.
GDPR compliance
Partnering with Hubtype helps our clients save time, minimize data breaches, and avoid penalties. GDPR is the strongest global data protection regulation, ensuring that companies meet local requirements regardless of the laws they operate under.
Official Business Solution Provider
Hubtype was one of the first companies to qualify as an official WhatsApp Business Solution Provider. Since then, we’ve helped insurers navigate WhatsApp's changing business policies, service features, and offerings. We’ve also been building experiences on channels like Facebook Messenger, Instagram, Telegram, and Viber, so we know exactly which tools are best to get the conversation going.
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case study
How Bankia used messaging to increase loan applications and NPS
Bankia chose Hubtype to help customers navigate personal loan and mortgage applications via WhatsApp. As a result, the bank tripled its customer engagement, increased qualified leads, and improved NPS to a 9/10.
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Benchmark yourself
Calculate your organization’s conversational CX maturity level
This self-assessment is the first step banks can take to measure the current state of their Conversational CX and evaluate future readiness.
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Secure with ISO Certification
At Hubtype, security is not just a buzzword, it's at the heart of everything we do. We are proud to announce that Hubtype has been awarded the prestigious ISO/IEC 27001:2013 certification.
This certification stands as a testament to our unwavering dedication to ensuring the highest level of security for our clients. We continue to uphold our commitment to providing a secure environment for seamless and confidential interactions.