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Conversational Messaging

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Orchestra performing on stage with conductor, violin, cello, flute, trumpet, and harp players in formal attire against a pink background.
Conversational Messaging

Omnichannel Orchestration: How to Coordinate a Seamless Customer Journey

by Jenna Alburger,

Nov 30, 2021
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Mobile payment integration with credit card and cash, ideal for finance and technology topics.
Conversational Messaging

CRM WhatsApp Integration: Scale Your Customer Communication The Right Way

by Jenna Alburger,

Oct 26, 2021
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Businesswoman presenting a strategy on a whiteboard during a team meeting in a modern office setting.
Conversational Messaging

10 Steps to Build a Customer Experience Business Case

by Jenna Alburger,

Sep 28, 2021
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Aerial view of Barcelona's cityscape with La Rambla, highlighting vibrant architecture and tourism.
Conversational Messaging

Catalonia’s tourism board innovates during the pandemic and prepares for future success

by Gordon McConnell,

Jun 8, 2021
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Mobile messaging technology in action, person texting on smartphone for seamless communication.
Conversational Messaging

Multichannel Messaging Technology: Key Features and Benefits

by Jenna Alburger,

May 27, 2021
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User interacting with omnichannel messaging platform on smartphone, illustrating business communication technology.
Conversational Messaging

3 Key Benefits of an Omnichannel Messaging Platform

by Jenna Alburger,

May 6, 2021
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Woman in red dress using smartphone and holding coffee in a store, showcasing omnichannel messaging.
Conversational Messaging

Omnichannel Messaging: A New Era of Connected Commerce

by Jenna Alburger,

Apr 9, 2021
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Person using WeChat Pay scanner at checkout with mobile payment at retail store.
Conversational Messaging

Conversational Interfaces: The New CX Battleground

by Jenna Alburger,

Mar 19, 2021
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Hands arranging UI design wireframes and colorful sticky notes on a whiteboard, illustrating a creative app development process.
Conversational Messaging

Conversational Design: How to Create a Human-Centered Interface

by Jenna Alburger,

Mar 11, 2021
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