End-to-end automation for insurance claims

Fully automate claims, reduce customer churn, and be there when it matters most.

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Unlock the full potential of claims automation

40%

Call reduction

5x

Resolve questions 5x faster

40%

Cost reduction

20%

Churn reduction

Companies that trust Hubtype to transform their customer experiences:

Simplify the claims journey.
Gain a competitive advantage.

Shorten claims cycles

Automate the entire claims process, from initial reporting to final settlement.

Reduce customer churn

Rich user interfaces minimize friction and improve customer satisfaction.

Streamline costs

Reduce calls and free up human agents for higher-value work.

You have enterprise-level needs.
We’ve got you covered.

Manage the bot- to-human handover

Route clients to available agents when needed. Transfer that chat history to avoid repetitive conversations that frustrate policyholders.

Integrate with complex systems

Integrate with legacy systems and databases to handle complex workflows. Guide customers through the claims journey seamlessly.

Prevent fraudulent
claims

Connect to historical claims data and fraud databases to verify information in real time. Use strong identity verification, like multi-factor authentication.

More reasons why the world’s
leading insurers choose Hubtype

Rich visual elements

Hubtype uses webviews, buttons, rich media, and other feature-rich elements to build experiences that go beyond text-only chatbots. Create intuitive experiences for shorter resolution times.

Flexibility

Hubtype gives businesses unrivaled customization abilities. You can integrate with a wide range of systems and APIs to meet your unique requirements and future scalability needs.

Expert support

Our customers value our ability to add world-leading conversational expertise to their projects. From project managers to NLP engineers, we have the skills to bring your project to market quickly and cost-effectively.

GDPR compliance

Partnering with Hubtype helps our clients save time, minimize data breaches, and avoid penalties. GDPR is the strongest global data protection regulation, ensuring that companies meet local requirements regardless of the laws they operate under.

Official Business Solution Provider

Hubtype was one of the first companies to qualify as an official WhatsApp Business Solution Provider. Since then, we’ve helped insurers navigate WhatsApp's changing business policies, service features, and offerings. We’ve also been building experiences on channels like Facebook Messenger, Instagram, Telegram, and Viber, so we know exactly which tools are best to get the conversation going.

Not convinced?

Having worked with some of the world’s largest insurers, we understand that no two enterprises are the same. Speak to a conversational strategist about how claims automation would look within your organization.

Speak to a conversational strategist

Need help building your business case?

You know that customers expect quick answers to simple questions. But what is the business value of meeting those expectations? In this guide, we’ll review 5 steps to build your next business case.

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Taking the stress and cost out of roadside assistance

We helped one of Spain’s leading insurance companies automate roadside assistance requests through WhatsApp, reduce calls by almost 50%, and increase CSAT to 9.2/10.

Read the use case