Manage conversations on a helpdesk designed for messaging
Hubtype’s cloud-based helpdesk lets you handle multiple tickets at once and maximize the efficiencies messaging channels offer.
Get a demo
Trusted by the world's most customer-focused brands
Boost efficiency with asynchronous chat and all channels in one place
Manage queries from all your messaging channels on one interface and direct tickets to queues by query type, channel, region, and more.
Take advantage of asynchronous communication. Let agents chat to 3-5 customers at the same time with multi-ticket handling and SLA indicators to keep them on track.
Request more information
Quicker resolution with full context conversations
Get full conversation history within the chat, including the client’s interactions with the bot and any previous conversations.
Request more information.webp)
Manage WhatsApp
tickets with ease
Get the most out of WhatsApp. Leverage specialist pricing, pre-approved templates, and 24hr conversation windows on a help desk built for WhatsApp’s features.
Get the insights that drive efficiency
Get granular information by filtering metrics by query type, date range, agent, queue, team, and channel.
Automation metrics
- Customer Satisfaction
- % of Agent handover
- Total tickets resolved by bot
- Abandoment rate
Agent metrics
- Total cases attended
- Response time
- Customer satisfaction
- Resolution time
Fast edits and bot building with flow builder
Do more with Hubtype add-ons. Give your admins access to our drag-and-drop conversation builder directly from the helpdesk. Let designated users understand flows at a glance, make edits, or build them from scratch.
Drive results with Hubtype Desk
96%
Drive Results
<5%
Chat abandonment rate
85%
First contact resolution
4.6/5
Customer satisfaction