Automate over 60% of customer inquiries
Processes like claims can take minutes — not days
Companies that trust Hubtype to transform their customer experiences
Hubtype in action
Full claim opening process through messaging and chat under 5 minutes
CLIENT’S TESTIMONIAL
Hubtype's initiatives improve the value perception of the customer and enable us to track our operations better. Using traditional channels, this is simply not possible. We see it as a relationship evolution with our customers.
Jorge Fernández González
Chief Operating Officer, Multiasistencia
CLIENT’S TESTIMONIAL
What really makes a company stand out are the people who form it, and Hubtype has an incredible team of professionals. Thank you, Hubtype, for such a positive experience!
Judith García López
Automation Hub, Allianz
The results of our collaboration
Declining calls
The share of customer queries at the call centre decreased from 95% to 63%
Growing chat
As a result, the cases handled via chat and messaging grew by 32 percentage points, increasing from 5% to 37%
Rising automation
The cases solved by automation saw a significant increase, going from 12% to 55%
We know the insurance world is complex, and so are the use cases
Curious how it'll work for you?
Curious how it'll
work for you?
We can show you examples tailored to your specific needs or share results from our recent collaborations.
