The most secure way to scale high-value conversations
Deliver fast, frictionless banking experiences while maintaining security and compliance.
Complete self-service customer journeys
Still struggling to scale customer experiences with chatbots? Most chatbots have major UX and security issues, resulting in incomplete experiences that frustrate customers. With Hubtype, banks can securely integrate eSignatures, ID verification, eForms, and supporting documents into one seamless conversation. This way, conversations can start and end on the channels customers prefer.
A new level of operational excellence
With Hubtype, banks significantly improve the quality of their customer service while reducing operational costs.
WhatsApp is part of a larger digital initiative to develop new ways of customer support to strengthen the relationship with our customer.
Popular use cases
Block card
Streamline lost or stolen card reports, speed up resolution time, and improve customer lifetime value.
Make a Payment
Accept payments directly within a familiar messaging interface. Help customers bank on the channels they know and love.
Onboard new Customers
Financial institutions lose an estimated two-thirds of applicants during onboarding. Ditch time-consuming processes and start gaining more customers.
Leverage ChatGPT
ChatGPT and other large language models (LLMs) have the power to redefine the banking customer experience. Banks need partners that can help them understand the opportunities, risks, and alternatives.
Connect Customers to Personal Bankers
Better relationship banking starts with better communication. Connect customers with the personal bank managers they trust–on a platform you can trust.
Reasons why particular industry choose Hubtype
Help customers block lost or stolen cards
Help customers freeze lost or stolen credit cards instantly and skip long wait times. With Hubtype, banks can even automate lost and stolen card reports, speeding up resolution time and strengthening customer relationships.
Connect customers to personal bankers
Foster customer relationships through messaging channels while maintaining security and visibility. Personal bankers access your company WhatsApp account through a separate and secure application.
Accept digital payments
Customers want to make secure transactions through simple conversations. Seamless digital payments help them pay balances faster, reducing the risk of bad debt. Positive experiences with timely payments foster stronger relationships, leading to higher customer retention rates.
Onboard new customers
Help customers sign up for a bank account in minutes with clear, step-by-step instructions. Intuitive onboarding improves completion rates, and strong authentication reduces scams and fraud.
Harness the power of Generative AI
Transform your bank’s customer interactions with Generative AI (like ChatGPT). Hubtype helps banks take a realistic approach—seizing opportunities while mitigating risks.
Next-gen interfaces
Hubtype uses webviews, buttons, rich media, and other feature-rich elements to build experiences that go beyond text-only chatbots. Create intuitive experiences for shorter resolution times.
Flexibility
We know that new solutions require flexibility. We take the time to carefully go through your bank’s validation process, developing proof of concepts along the way. We also collaborate on security and penetration tests.
Expert support
Our customers value our ability to add world-leading conversational expertise to their projects. From project managers to NLP engineers, we have the skills to bring your project to market quickly and cost-effectively.
GDPR compliance
Partnering with Hubtype helps our clients save time, minimize data breaches, and avoid penalties. GDPR is the strongest global data protection regulation, ensuring that companies meet local requirements regardless of the laws they operate under.
Secure with ISO Certification
At Hubtype, security is not just a buzzword, it's at the heart of everything we do. We are proud to announce that Hubtype has been awarded the prestigious ISO/IEC 27001:2013 certification.
This certification stands as a testament to our unwavering dedication to ensuring the highest level of security for our clients. We continue to uphold our commitment to providing a secure environment for seamless and confidential interactions.
Official Business Solution Provider
Hubtype was one of the first companies to qualify as an official WhatsApp Business Solution Provider. Since then, we’ve helped insurers navigate WhatsApp's changing business policies, service features, and offerings. We’ve also been building experiences on channels like Facebook Messenger, Instagram, Telegram, and Viber, so we know exactly which tools are best to get the conversation going.
Curious how it'll work for you?
We can show you examples tailored to your specific needs or share results from our recent collaborations.
