ON-DEMAND WEBINAR
Contact Centers and Messaging Channels
How modern contact centers can use messaging to improve customer experience and boost KPIs.
Watch on demand
Guide overview
This webinar will cover the use of messaging channels such as WhatsApp and Facebook Messenger as an additional tool for contact centers to better serve their customers. The webinar covers: the customer move to messaging, how messaging can be used to help contact centers, the role of automation, asynchronous messaging, best practices when implementing messaging.
Who is this guide for?
This webinar is aimed at customer service professionals who are looking to adapt their practices in order to improve agent efficiency and deliver better experiences for customers.
Customer Experience Managers
Heads of Operations and Digital
Customer Service Directors
