Blog by Hubtype

Inspiration about Conversational AI, User Experience, Business Communication, Messaging and Chat, and Conversational Apps.

WhatsApp Webviews Explained: Features, Benefits, and Implementation Strategies

by Marc Caballé, Hubtype CEO & Co-Founder

January 15, 2025
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Chat-Based Shopping Platform Closes $12M Funding Round

by Jenna Alburger,

Apr 29, 2022
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Conversational Messaging

How to Build a Modern Ecommerce Tech Stack

by Jenna Alburger,

Apr 14, 2022
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Conversational Messaging

WhatsApp Banking API: How Financial Institutions Can Use WhatsApp

by Jenna Alburger,

Apr 8, 2022
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The Rise of Challenger Banks: 5 Key Takeaways for Industry Leaders

by Jenna Alburger,

Apr 8, 2022
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Conversational Messaging

Conversational Customer Engagement—The Ultimate Guide

by Jenna Alburger,

Mar 18, 2022
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Conversational Messaging

Conversational CX: The Future of Customer Communication

by Jenna Alburger,

Mar 10, 2022
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Conversational Messaging

Different Types of Chatbots: Which is One Right for your Business?

by Jenna Alburger,

Feb 9, 2022
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Conversational Messaging

How Conversational UI Powers Better User Experiences (with Examples)

by Jenna Alburger,

Feb 7, 2022
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Enterprise Chatbots: Improve CX at the Enterprise Level

by Jenna Alburger,

Jan 13, 2022
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Conversational Messaging

5 Effective Tips For Planning Your Conversational Strategy

by Jenna Alburger,

Dec 27, 2021
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Conversational Messaging

Omnichannel Orchestration: How to Coordinate a Seamless Customer Journey

by Jenna Alburger,

Nov 30, 2021
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Contact Center Automation: Tools to Scale and Improve Customer Experiences

by Jenna Alburger,

Nov 16, 2021
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Conversational Messaging

CRM WhatsApp Integration: Scale Your Customer Communication The Right Way

by Jenna Alburger,

Oct 26, 2021
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Conversational Messaging

10 Steps to Build a Customer Experience Business Case

by Jenna Alburger,

Sep 28, 2021
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10 Tips to Improve Ecommerce Customer Service: Insights from Rob van den Boogaard

by Jenna Alburger,

Sep 3, 2021
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Conversational Messaging

Catalonia’s tourism board innovates during the pandemic and prepares for future success

by Gordon McConnell,

Jun 8, 2021
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Conversational Messaging

Multichannel Messaging Technology: Key Features and Benefits

by Jenna Alburger,

May 27, 2021
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12 Ways Technology Will Change Customer Service

by Jenna Alburger,

May 20, 2021
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Conversational Messaging

3 Key Benefits of an Omnichannel Messaging Platform

by Jenna Alburger,

May 6, 2021
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Ticketing System Best Practices: Manage Your Ticket Queue Like a Pro

by Jenna Alburger,

Apr 29, 2021
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Conversational Messaging

Omnichannel Messaging: A New Era of Connected Commerce

by Jenna Alburger,

Apr 9, 2021
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Automated Customer Service: 7 Powerful Tips for Success

by Jenna Alburger,

Mar 24, 2021
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Conversational Messaging

Conversational Interfaces: The New CX Battleground

by Jenna Alburger,

Mar 19, 2021
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Conversational Messaging

Conversational Design: How to Create a Human-Centered Interface

by Jenna Alburger,

Mar 11, 2021
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5 Things enterprises need in a customer service chatbot platform

by Jenna Alburger,

Mar 6, 2021
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Conversational Messaging

The Future of B2C Communications: Interview with Marta Lopez

by Jenna Alburger,

Feb 25, 2021
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Conversational Messaging

Experts Weigh In On The Importance of Conversational Support in 2021

by Jenna Alburger,

Feb 2, 2021
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Conversational Messaging

Chatbot Best Practices: The Ultimate Guide in 2021

by Mark Asquith,

Jan 14, 2021
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Conversational Messaging

Conversational AI or Structured Flows: Which is Right for Your Business?

by Jenna Alburger,

Dec 2, 2020
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Conversational Messaging

6 Features Your Customer Communication Platform Should Have

by Jenna Alburger,

Nov 16, 2020
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2021 Digital Customer Service Trends | Predictions from Top Analysts

by Jenna Alburger,

Nov 9, 2020
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Ecommerce Personalization: 5 Brands That Set The Bar High

by Jenna Alburger,

Nov 4, 2020
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4 Proven Ways to Reduce Customer Acquisition Costs in Banking

by Jenna Alburger,

Sep 15, 2020
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Are Chatbots Dead? What Digital Innovation Leaders Should Know in 2020

by Jenna Alburger,

Sep 10, 2020
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CPaaS: The Next Generation of Chatbots and Conversational Support

by Jenna Alburger,

Aug 25, 2020
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How PSD2 Powers a Digital Transformation in Banking

by Jenna Alburger,

Aug 11, 2020
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Why The Pandemic is Driving Interest in Conversational Banking

by Jenna Alburger,

Aug 4, 2020
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Frictionless Shopping: Amazon Continues Its War on Friction in 2020

by Jenna Alburger,

Jul 28, 2020
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Digital Car Buying Experiences Keep Automakers in the Fast Lane

by Jenna Alburger,

Jul 7, 2020
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How Fashion is Digitizing High-Touch Customer Service

by Jenna Alburger,

Jun 23, 2020
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What Ecommerce Leaders Are Doing to Prepare for Black Friday

by Jenna Alburger,

Jun 16, 2020
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Conversational Messaging

Super Apps Accelerate The Need For Omnichannel Experiences

by Jenna Alburger,

Jun 9, 2020
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Conversational Messaging

Beyond WhatsApp: Why Businesses Need Conversational Strategies to Succeed

by Jenna Alburger,

Jun 3, 2020
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Conversational Messaging

The Tipping Point: Insurance Industry Trends Point to Paradigm Shift

by Jenna Alburger,

May 19, 2020
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Conversational Messaging

5 Conversational Design Mistakes Your Team is Making

by Jenna Alburger,

Apr 29, 2020
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Conversational Messaging

How Contact Center Channels Will Be Divided in 2023

by Jenna Alburger,

Apr 20, 2020
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Conversational Messaging

How to Use the WhatsApp Business API: 7 Effective Tips

by Jenna Alburger,

Apr 2, 2020
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Conversational Messaging

Digital Customer Experiences Are Urgent in the Wake of COVID-19

by Jenna Alburger,

Mar 24, 2020
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Conversational Messaging

Move Over SMS, Conversational Interfaces are the Future

by Jenna Alburger,

Mar 6, 2020
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Conversational Messaging

Scaling Your Conversational Strategy? Consider This First

by Noor Anwar,

Feb 24, 2020
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Conversational Messaging

7 Signs That You've Outgrown Your Drag and Drop Chatbot

by Jenna Alburger,

Feb 18, 2020
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Conversational Messaging

Conversational banking: What we can learn from challenger banks

by Jenna Alburger,

Feb 14, 2020
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Conversational Messaging

Building the Contact Center of the Future

by Marc Caballé, Hubtype CEO & Co-Founder

Dec 16, 2019
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Conversational Messaging

How Ecommerce Brands Can Use Messaging in a Deeper Way

by Jenna Alburger,

Nov 4, 2019
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Conversational Messaging

2020 Chatbot Conferences: Top Conversational Events

by Jenna Alburger,

Oct 30, 2019
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Rogue WhatsApp Business Solution Providers Expose Businesses to Risk

by Mark Asquith,

Jul 8, 2019
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Conversational Messaging

Customer Centric Innovation Means More Conversations

by Mark Asquith,

May 25, 2019
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Hubtype Raises €1 Million Euros in Seed Funding to Disrupt Conversational Messaging Industry

by Mark Asquith,

May 7, 2019
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Conversational Messaging

Multichannel Strategy: How Chatbots Make it Possible

by Mark Asquith,

Feb 8, 2019
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Conversational Messaging
Customer Service

Conversational CRM: Improving Sales Funnels with Messaging

by Mark Asquith,

Jan 18, 2019
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Conversational Messaging

2019-2020 Chatbot Conferences: Top Conversational Marketing Events

by Mark Asquith,

Jan 15, 2019
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Conversational Messaging

2019 Trends to Inform Your Digital Transformation Strategy

by Mark Asquith,

Jan 10, 2019
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Conversational Messaging
Customer Service

Why Enterprise Chatbots are Essential in Today's Business

by Mark Asquith,

Jan 2, 2019
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Conversational Messaging
Marketing

Conversational Marketing: How Chatbots Make it Possible

by Mark Asquith,

Dec 27, 2018
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Conversational Messaging
Customer Service

Why WhatsApp is the Tool Your Customer Service Team Needs

by Mark Asquith,

Dec 18, 2018
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Marketing
Sales

How Conversational Commerce Boosts Online Sales

by Mark Asquith,

Dec 11, 2018
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Customer Service

Customer Experience Innovation: Industries Improved by Bots

by Mark Asquith,

Dec 7, 2018
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Customer Service

Live Agent Chat: A Necessity or a Thing of the Past?

by Mark Asquith,

Nov 23, 2018
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Conversational Messaging
Customer Service

Managing the Chatbot Human Handoff: Tips for Success

by Mark Asquith,

Nov 15, 2018
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Conversational Messaging

TayTweets: How Far We've Come Since Tay the Twitter bot

by Mark Asquith,

Oct 11, 2018
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Conversational Messaging
Customer Service

How to Access the WhatsApp Business API: Getting Started

by Mark Asquith,

Aug 1, 2018
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Conversational Messaging

The Hubtype Tools Leading the Chatbot Digital Transformation

by Mark Asquith,

Sep 30, 2017
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Customer Service

Retail Chatbots are the Next Big Fashion Trend

by Jenna Alburger,

Jul 17, 2017
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